FAQ

Thank you for all your questions. We love hearing from you and are happy to answer any queries.

UK and Northern Ireland
Orders to the UK and Northern Ireland below 2kgs will cost a standard charge of £3.80 via Royal Mail.
Orders above 2kgs will be £7.50 via Hermes courier service and will need a signature upon delivery. You can track your parcel on the Hermes website. We’ll email you with the tracking number.

Europe
Orders to Europe will vary widely in cost depending on country. Please email us your order and address to info@sapasoaps.co.uk and we will advise on costs as soon as we can.

Outside Europe
We currently don’t ship outside of Europe.

We use Paypal as our chosen payment processor. PayPal supports a large number of credit cards, including Visa, MasterCard, American Express, Discover, JCB, Diner’s Club and EnRoute.

UK and Northern Ireland
We will aim to deliver your parcel within 3-5 working days.  For deliveries to remote areas such as the Highlands and Islands of Scotland, the Isle of Man or the Isle of Wight may take up to 8 working days.

Europe
Delivery times in Europe will vary. Email us at info@saapasopas.co.uk with your order and address and we will advise you as soon as we can.

Outside Europe
We currently don’t ship outside of Europe.

PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the PayPal site, our server checks that you’re using an approved browser – one that uses SSL 3.0 or higher.

Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.

After we’ve processed your order we’ll carefully package your soaps and aim to ship them the same or next day. If the order is over 2kgs we will send via courier and email you with the tracking number so you can track your order.

You will receive confirmation of your order via email once payment is made.